FAQ

Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations.

Please find below a list of the most frequently asked questions and their answers.

OUR ADDRESS
Blue Lagoon City Hotel
Leof. El. Venizelou 73
85300 Kos, Greece

info@bluelagooncityhotel.gr

Rooms & Amenities

Yes, all rooms provide a hairdryer.

Yes, we provide an electric kettle in the room.

Yes, all wardrobes are supplied with a certain number of coat hangers.

Yes, all rooms are equipped with a safe free of charge.

No, we do not provide an iron but we do provide you with an ironing service with extra charge.

Yes, we provide a laundry service with extra charge.

Yes, we provide shampoo and shower gel in addition to other bathroom supplies.

We also provide soap, body lotion, conditioner and a vanity kit.

Yes, all rooms offer a mini fridge but not a mini bar.

The linen is changed every second day.

Yes, room service is chargeable.

Pool & Towels

No, they are not heated

The pools have fresh water with chlorine and are maintaned on a daily basis.

Yes, inflatables are allowed in the pools.

Yes, the sun beds by the beach are without charge.

Yes, the hotel can provide you with pool towels against a deposit.

You can change your towels daily at the spa

No, you are not supplied with beach towels.

Allergies & Special Requirements

Yes, we do cater and provide for a gluten free diet.be charged.

Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.

You can send an email to allergies@bluelagoongroup.com and also inform the Reception and the Restaurant Manager upon your arrival.

It is always advised to inform us prior to your arrival.

Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.

You can send an email to allergies@bluelagoongroup.com and also inform the Reception and the Restaurant Manager upon your arrival.

It is always advised to inform us prior to your arrival.

Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

Check in & Check Out

Yes, we do offer late check out subject to availability.

That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.

This is 3 Euros per room per night and payable to the reception upon arrival.

Upgrades

Yes, we do offer room upgrades with additional charge and subject to availability.

You can upgrade upon arrival subject to availability and against charge.

Wi-Fi

Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.

The Wi-Fi is free of charge for all guests of the hotel.

Hotel Amenities

No, there is no ATM machine in the hotel. Please ask the Reception for more information on the nearest ATM.

You can exchange your currency at the Reception.

No, there is no boutique in the hotel.

No, there is no a mini market in the hotel but there are mini market in the hotel area

Facilities for the Disabled

We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagooncityhotel.gr

The hotel area is flat and all facilities have access for a wheelchair through an elevator or ramp. The wheelchair friendly rooms are on the 1st floor. Kindly note that the first lift from the reception to upper floors is a small one, the door width 73cm and depth 70cm. From the reception after 4 steps there is a bigger lift (door width 77cm, depth 137cm).Please note that entry to the the pool is made possible only through ladders.

Various

No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

No, the hotel does not provide shuttle service but we can arrange a taxi transfer to/from the hotel to the airport.

No, the hotel does not provide shuttle service to the center as the hotel is 100 meters from the center

Pets are not allowed in the hotel.